I “like” how you have extra quotes in your comment. That’s “bad ass,” man.

While I applaud your efforts, you ultimately fail and in doing so, make yourself look like a damn idiot. You see, as I pointed out above the machine, when working properly, worked rather nicely. However once you have a problem and are met with not one or even two, but three seperate counts of ineptitude on the part of the very people who are hired to resolve such technical issues, how else would you describe it? Would you rather I lie and paint a picture of sunshine and flowers, where their tech support had done no wrong?

As for “knotch”. Yes, you got me. “Knotch” is not a word. I must be a fool. Surely, in an article consisting of 1,130 words, my misspelling of one must mean only one thing: I fail at English and should never write again. What ever will I do? Woe is me. Woe is me.

Finally, if you don’t want to be part of what we have going on here, adios. Don’t let the door hit you in your ill-informed fanboy ass on the way out.

That sounds a whole lot different than “forced to pick up the scraps of those who are unworthy of Dell,” “crack staff of monkeys with headsets,” “dimwitted fellow on the phone” and “jackass” that could “kiss your ass.”

Whatever the merits of the m9750 and Alienware’s technical support or lack thereof (readers be advised, there is plenty in the good column on other sites), one thing is certainly obvious from this “review.” Besides being a petty, immature journalist-wannabe seemingly bent on success via comic insult, you’re illiterate. There is no such thing as “knotch.” If you want to write professionally, do your readers the courtesy of learning to use a spell-checker or m-w.com.

And count me out of the “readers” for Binge Gamer. I’ll look for intelligence elsewhere.

With that said, the tech support really turned me off on not just the laptop itself, but the entire review project. I’m sure we’ll try it again (probably over the summer) and I’d love to be able to work with Alienware in the future with a desktop or whatnot. But the tech support and its seemingly apathetic approach to this recurring issue was simply unacceptable.

This is mostly because of the tech support experience. I don’t care how fine you think your product is, you need to be prepared for when [not if] it keels over, and you need to be able to supply people with more than a “Oh, do [task x] and it’ll be fine”. Although, I can’t help but wonder what was actually wrong with the damned thing to begin with. Will we ever know?

My person message to Alienware? Maybe you should give a shit. When you burn bridges with websites, even the “little guys,” you are only screwing yourself in the long run. After all, it is the little guys that keep you in business.

P.S. I <3 Aliendog.